Overview
We want everyone that purchases our products be 100% happy with their purchase. If there is a reason that you are not completely satisfied, we will do what it takes to make the situation right based on the following conditions:
Fresh Fish, Fresh Shellfish, Fresh Cooked and Prepared Products:
Due to the time sensitive shelf life of fresh products, we will provide a replacement of equal value, if possible, or a full refund of in the same tender the purchase was made if the following conditions are met:
- We are notified of the issue within 3 days of purchase (or before expiration/use by date on product, if applicable)
- Product is physically returned to our store with original packaging
- Receipt of Purchase or online order verification is provided
- There is a verifiable defect or quality issue with the product that was not due to the handling and/or preparation of the purchaser.
If one or more of those conditions is not met, we reserve the right to refuse a refund or may provide full or partial credit in the form of an in-store gift card.
Frozen Fish, Frozen Seafood, and Frozen Prepared Items:
We will provide a replacement of refund of equal value in the same tender as the purchase was made if the conditions are met:
- We are notified of the issue within 30 days of purchase
- Product is physically returned to our store with original packaging
- Receipt of purchase or online order verification is provided
- There is a verifiable defect or quality issue with the product that was not due to the handling and/or preparation of the purchaser
If one or more of those conditions is not met, we reserve the right to refuse a refund or may provide full or partial credit in the form of an in-store gift card.
Non-Perishable Items, Wine & Spirits:
We will provide a replacement of refund of equal value in the same tender as the purchase was made if the conditions are met:
- We are notified of the issue within 30 days of purchase, or before expiration date of the product, if applicable.
- Product is physically returned to us with original packaging
- Receipt of purchase or online order verification is provided
- There is a verifiable defect or quality issue with the product that was not due to the handling and/or preparation of the purchaser
If one or more of those conditions is not met, we reserve the right to refuse a refund or may provide full or partial credit in the form of an in-store gift card.
Gift Cards:
Gift Card purchases made in-store, online (for pickup or mailing), or over the phone (for pickup or mailing) are non-refundable. As per Nebraska State Law, Gift Cards do not have an expiration date, nor do they accrue any penalties due to the longevity of possession without use as long as said business is in operation.
Gift cards that ordered and not picked up by our store within 30 days are considered forfeited and cannot be re-issued unless proof of purchase is provided.
We recommend that you register your gift card on our website, absolutelyfreshmarket.com. Balances can also be checked there.
An unregistered card that is lost cannot be replaced without registration or proof of purchase.
Refunds
Refunds will be provided based on the terms and conditions of the product being refunded, and will be made in the same tender of the original purchase.
Online orders will be refunded back to the card used for the order
Late or missing refunds
Please allow upwards of 4 days for Credit or Debit Card refunds to post to your account.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at absoluteleyfreshseafood@gmail.com
Exchanges
We only replace items if they are defective or damaged, or unaltered in their original state. We do not allow exchanges of custom made products unless there is a defect or quality issue. If you need to exchange something for a different item, please stop in our store with the item(s) and proof of purchase.
Pre Order Policies
All orders made online, over the phone, or in person for future pickup must be paid in full at the time of ordering unless arrangements are made with store management.
Orders placed for special items not in regular store inventory must be paid in full and are not refundable unless there is a defect in the product. Refunds will only be made if product is returned with proof of purchase, and defect was not caused by the handling or storage of the product by the purchaser.
order cancellations and changes
Prepaid orders for pickup at a future date can be refunded in full if the following terms are met:
- Store is notified via phone or in person 24 hours in advance of the pickup date and time
- The items contained in the order were not customized and are able to be placed back into our inventory
- Refunds must be given in the same tender, or if circumstances prohibit an in store visit, a valid credit or debit card over the phone. Online orders will be refunded back to the card used when the order was placed. Refunds cannot be mailed.
Orders cancelled less than 24 hours from the scheduled date and time for pickup will incur a 30% restocking fee of the total of the order. Orders can be delayed to a future date without penalty.
Orders that are not picked up by the close of business on the scheduled date of pickup will be held for 24 hours. After that time, the order is non refundable. Live or fresh products will not be exchanged at time of pickup for newer stock.
If you need to make an addition or subtraction to an order that has already been placed, it must be done 24 hours in advance of the pickup date and time.
Changes cannot be made after less than 24 hours before the scheduled pickup date and time. Online orders are not able to be changed online once the order is placed. For assistance in that instance, please call us at 402-827-4376 during regular business hours.
Due to the high volume of orders received from November 15 – December 31st, all order changes will incur a $10.00 change fee.
Payment forms accepted
For online orders, we accept all major credit cards and debit cards
For phone orders, we accept all major credit cards, debit cards and our Gift Cards
For in store purchases, we accept cash, all major credit cards, debit cards and our Gift Cards.
We are not setup to accept SNAP/EBT card payments
We do not accept personal checks. Business checks may be accepted with the pre approval of store management.
At certain busy periods throughout the year, we reserve the right to suspend accepting new orders online, in person, or over the phone.
Need help?
Contact us at absolutelyfreshseafood@gmail.com for questions related to refunds and returns.